사이트 확장을 위해 블루호스트에서 워드프레스 호스팅을 가입했었습니다.
하지만… 바쁘다는 핑계로 방치만 해놓고 사용을 하지 않게 되어
한달이 훌쩍 지났지만 일부라도 환불 받을 생각으로 오랜만에 블루호스트에 들어갔습니다.
다른 사람들의 후기처럼 아주 간단하게 라이브챗으로 환불이 되더라구요.
블루호스트 환불을 원하시는 다른분들께 도움이 될까하여 간단하게 환불 방법을 적어볼까 합니다.
블루호스트(Bluehost) 환불 방법 후기
블루호스트 홈페이지에 접속하여 맨 아래까지 스크롤을 내립니다. “Contact” 를 누릅니다.
누르면 아래와 같은 팝업이 뜹니다. 전화를 하셔도 되지만 전 영어에 자신이 없으므로 “Chat Now“를 눌렀습니다.
정보를 입력 후 “NEXT” 버튼을 누릅니다.
아래와 같이 “Topic > Billng“, “Description > Cancel Addon Product/Service” 를 선택 후 마지막에 “I Would like to refund the service“를 입력해주고 “Find Help“를 누릅니다.
아래와 같은 글이 쭉 나옵니다. 밑으로 스크롤을 내려서 “START CHAT“을 누르면 채팅이 시작됩니다.
이제 상담사와 채팅이 시작되고 영어로 환불을 요청하셔야 합니다. 저도 짧은 영어지만 번역기를 돌려가며 소통을 했습니다. 아래는 제가 채팅했던 내용입니다. 짧은 영어라 부끄럽지만 그래도 참고하시면 도움이 될거 같아 첨부합니다.
Hello xx . Thank you for contacting our support. My name is Jude.
Could you please elaborate your request so that I can assist you better ?
I would like to refund my account.
Unfortunately, WordPress is too difficult for me
I am sorry to know that. xx we do have an website building tool called weebly which is an drag and drop website building application.
Thank you very much for authenticating.
Would you like to check the weebly application once ?
No I want to cancel.
Sure, I do value your decision.
I am checking on your request, Please provide me some time.
Thank you for being on hold, I appreciate your patience.
I will need a few more details before I go ahead with the cancellation.
1 – Your Full name on file for the account.
2 – Have you already taken backups for the website files and databases? Once the account is deleted, you will no longer have access to them.
3 – Can you please confirm the last four digits of the Credit Card used for the account and if it is active? Or the PayPal account that was used to purchase this hosting account is active and can receive funds?
4 – What would you like to do with the domain name?
Keep it on auto-renewal / Manual renewal / Do NOT renew? (You can ignore this if you do not have a domain registered with us)
5 – Do you have access to the email address on file for the account?
3. 1234 / active
4. Do NOT renew
I am working on your request. Please be on hold for 3 – 5 minutes. Will get back to you at the earliest.
Thank you for being on hold. I am checking with it for you, I will have to put you on hold for 2-3 minutes to check the issue. Please be on hold.
Thank you for being on hold. I suggest you that you will get prorated refund of Total: -$51.41, shall I process it?
All credits are being processed and will be sent by the next business day. It may take up to 5 additional business days for your financial institution to place the credit into your account.
You are most welcome. Thank you for being our customer, we look forward to working with you in the future.
At the end of this chat, you get to rate my support on a scale of 1 to 5 wherein 5 is the highest. It would be great if you could rate my support and let me know how I fared in supporting you today.